Plant Operations/Sodexo Campus Services
Location: Dixon Operations Center on east end of campus
Maintenance Service Requests
The Facilities Department/Sodexo uses the FM Technologies/Keystone Consumer Portal to manage service requests for Southwestern College. This process enables you to submit a service request directly via an online request portal. This streamlines the process of submitting a maintenance request/work order and provides a way to monitor the progress of your requests.
User Account Required
To submit a maintenance request/work order, you must have a user account.
How to Create a User Account
(Note: You DO NOT use your SC Salesforce account credentials.)
- Open the FM/Keystone Portal
- Click on "Sign Up" in lower right corner
- Fill out the form fields on the Client Registration Process
► Time Zone: (GMT-05:00) Central Daylight Time (America/Chicago)
► Locale: English (United States)
► Language: English
► Site Code: SCKSUS
- Click Next (an email will be sent to your SC email account)
- Open the email from FM Client Portal
- Click the link in the email (IMPORTANT: Your Username is your SC email address PLUS ".fmcp" - ex. firstname.lastname@sckans.edu.fmcp)
- Review the Privacy Policy - scroll to the bottom an check "Accept Privacy Policy"
- Click Next
- Create a new password for your FM/Keystone account
- Click Change Password
- Now you are ready to submit a work request!
Submit a Maintenance Request
Must use FM/Keystone user account: firstname.lastname@sckans.edu.fmcp
Submit a Maintenance Request
How-to/User Guides
Types of Maintenance Issues to Report
- Lighting
- Plumbing
- HVAC
- Doors
- Locks
- Electrical
- Windows
See something that needs to be fixed? Say something!
Questions?
If you have any questions, please contact the Facilities Office at (620) 229-6321 or email at fixit@sckans.edu.
